Privacy Policy
This web site (this “Site”), is provided to you by Sherwood Broadband (SBB). SBB’s privacy policy, as described in this policy statement, applies to information that SBB may collect through this Site. This policy should be read in conjunction with SBB’s other Internet-related service agreements.
Questions regarding SBB’s privacy policies can be directed to SBB by writing to us at:
Sherwood Broadband
22560 SW Pine St
Sherwood, Oregon 97140
Attn: IT Director
Information Collection and Use
When you visit the Site, we automatically collect and store the following information about your visit:
The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you;
The type of browser and operating system you used;
The date and time you visited this site;
The webpages or services you accessed at this site; and
The website you visited prior to coming to this web site.
The information we automatically collect is used to improve the content and delivery of our web services and to help us understand how people are using our services and what technology they use to access our site. We analyze our website logs to continually improve the value of the materials and services available on our site and the ease of accessing them. We make no attempt to link the logs with the individuals that browse our site.
In some instances, you may have an opportunity to provide additional information. The information you provide may be necessary for us to provide you with service or product requests you have made or to provide you with service and product information that you may have requested. We may also use information you provide to offer you a more personalized web site visit, to tailor this Site to your interests, to make our products and services more useful to you, and to contact you regarding products and services that we think you might find of interest. In the event you agree to submit any personally identifying information over this site, SBB (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, and e-mail address provided while ordering one of our products or services will be used in connection with processing and fulfillment of your order) and (ii) may use the information to contact you to make you aware of other products and services we believe may be of interest. Of course, if you want to remain anonymous, you’re still free to take advantage of the publicly available content on the Site without providing any such additional information.
Other than information you voluntarily provide to use through this Site, any information we collect will be used in aggregate, non-personally identifiable form to, among other things, measure the use of this Site and determine which products and services are the most popular with the Site’s visitors.
A special note about children: SBB does not knowingly collect identifiable information from children under the age of thirteen and does not wish to collect any such information. It is SBB’s view that children should always get permission from their parents before sending any information about themselves (such as their names, e-mail address, and zip code, information regarding product selections, and information on personal interests as they relate to SBB’s service offerings).
Cookies
SBB may use tools such as “cookies” that remember certain information in order to enhance your subsequent visits to this Site. “Cookies” are small data files sent to your browser and stored on your hard drive. We may use cookies to offer customized services and to collect information on Internet usage. These files do not collect personally identifiable information about you. You can set your browser to disable cookies. Also, if you are concerned about cookies, you may be able to opt out of many major advertising networks’ use of cookies at https://www.networkadvertising.org/optout_nonppii.asp.
Public Records
The information that you provide and we collect is retained in accordance with Oregon Public Records Law, as found in Oregon Revised Statutes (ORS) 192.001 to 192.170 and 357.805 to 357.895. In some limited cases the information may be exempt from these regulations and we will identify it as such.
Public Disclosure
In the State of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state and local government. At the same time, there are certain limited exceptions to the public’s right to access public records. Both state and federal laws provide exceptions.
All information collected at this site becomes public records that may be subject to inspection and copying by the public, unless an exemption in law exists. ORS 192.314 states that every person has the right to inspect any public record of a public body in this state, except as otherwise expressly provided by ORS 192.338, 192.345, and 192.355.
In the event of a conflict between this Privacy Policy and state or federal law governing the disclosure of records, the state or federal law will control.
Other Web Sites
This Site may include links to other websites. SBB does not control the privacy policies of others’ web sites. The privacy policy of these non-SBB web sites will be governed by the privacy policy of the operator of the web site you are visiting. That policy may differ substantially from this policy.
Security
All information gathered on this Site is stored by SBB and its internet service provider. SBB takes the security of your information seriously. However, no security system is impenetrable. SBB cannot guarantee the complete security of information collected on this Site, nor can SBB guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Again, if you are concerned about the security of your personally identifiable information collected vis this Site, please do not submit or post any information to SBB via this Site.
SBB Mobile Application Privacy Policy
What is covered by this Privacy Policy
Sherwood Broadband Connect is an application developed by Calix, Inc. for use by subscribers of Sherwood Broadband who purchase cloud and software services from Calix, Inc. Calix, Inc. is a processor of (or service provider for) Sherwood Broadband’s subscriber personal information under applicable privacy and data protection laws. Sherwood Broadband is the controller of (or business for) its subscriber personal information. In other words, Sherwood Broadband determines how and why your information is processed. As such, subscribers should refer to Sherwood Broadband’s privacy notice for details on how the Sherwood Broadband processes subscriber personal information.
Privacy Policy applies for any use of the App
This Privacy Policy applies to the App described in the Sherwood Broadband Connect Mobile Application End User License Agreement (the “Agreement”). Please read Sherwood Broadband’s privacy notice and this Privacy Policy carefully to understand how information collected by the App will be treated. If you do not agree with Sherwood Broadband’s privacy notice and this Privacy Policy, you should not install, use, or access the App.
Children Under the Age of 16
The App is not intended for children under 16 years of age, and on behalf of Sherwood Broadband, Calix does not knowingly collect personal data of children under 16, without parental consent. If Calix learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Calix by completing a Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).
How Calix Collects Your Information
On behalf of Sherwood Broadband, Calix collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
- Your name, email address, password/pin, preferred language, and your account number with Sherwood Broadband;
- Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
- Data insights Calix attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.
How Calix Uses the Information
On behalf of Sherwood Broadband, Calix uses the information collected as described in this Privacy Policy, to:
- Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
- Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
- Carry out Calix’s obligations as described or authorized in the Agreement, Sherwood Broadband’s privacy notice, and this Privacy Policy;
- Enforce Calix’s rights arising from the Agreement between you and Calix; and
- Fulfill any other purpose authorized by you and reasonably required for the App.
Sherwood Broadband may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you.
Disclosure of Information
Calix does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.
Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Calix obligations associated with the App.
Calix may be required to disclose information under certain circumstances:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To enforce Calix’s rights arising from the Agreement entered into between you and Calix;
- If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Calix are among the assets transferred.
Your Choices About Our Collection, Use, and Disclosure of Information
The provision of the information described in this Privacy Policy is necessary for you to use the App.
Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.
Accessing and Correcting Information
You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to Sherwood Broadband.
Data Security
All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.
Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.
Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.
You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Calix is not responsible for any circumvention of any privacy settings or security measures provided.
Changes to this Privacy Policy
The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.
Contact Information
For questions about your service, please contact Sherwood Broadband directly. To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the Cloud Services provided to Sherwood Broadband, contact Sherwood Broadband or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).
Changes to this Privacy Policy
SBB may change its privacy policy from time to time and at its discretion. All changes will be posted on this Site. By continuing to use this Site after changes are posted, you accept and agree to the SBB privacy policy as modified. You understand that changes posted to this Site may affect SBB’s privacy policy at any time and without notice to you, and you further agree to keep yourself appraised of any such changes.
Page Updated: 05/31/2024